Discuss the following points regarding the total quality management concept|My homework helper

Posted: January 24th, 2023

Assignment Details:

In Unit 2, we further explored the ethical decision-making model that we were introduced to at the end of Unit 1.  If you would like to review ethical decision-making models, read this article . Please note that this article is optional.

Consider the following scenario:

You are the manager of a local department store when you see a customer with her baby stealing baby formula. You are walking the aisles, checking inventory when you come around the corner and see this situation. The customer puts the baby formula in a bag under the baby seat in the basket. The customer does not see you and continues to shop.

Using the  ethical decision making approaches  we have been discussing, respond to the following questions:

· Based on your ethical decision-making preferences and the ethical-decision making approaches, how would you respond in this situation?

· Identify and explain which of the ethical decision-making approaches you used to arrive at your decision.

· If you saw your neighbor stealing clothes for herself, would you respond differently to the situation? Why or why not?

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For assistance with your assignment, please use your text, Web resources, and all course materials. Individual Project Rubric

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Primary Discussion Response is due by Thursday (11:59:59pm Central), Peer Responses are due by Saturday (11:59:59pm Central).

Primary Task Response: Within the Discussion Board area, write 250–300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

Discuss the following points regarding the total quality management concept:

· Discuss personal experience in regard to quality improvement programs.

· If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles.

· If news reports are used, references and in-text citations must be provided.

· What has led to the more comprehensive strategic view about total quality management?

· What impact did the quality improvement program have on the company or organization? Please provide specific examples demonstrating the impact.

· Why do some quality initiatives fail?

SOLUTION

Personal Experience:

I do not have personal experience with quality improvement programs as I am a language model AI and do not have the capability to have personal experience. However, I can provide information on the topic.

Total Quality Management (TQM) is a management approach that seeks to optimize the quality of an organization’s products or services by involving all employees in a continuous improvement process. The concept of TQM has been around for decades, but it has gained renewed interest in recent years as organizations have become increasingly focused on improving customer satisfaction and reducing costs.

One of the key factors that has led to the more comprehensive strategic view about TQM is the realization that quality is not just the responsibility of the quality control department, but rather it is the responsibility of every employee in the organization. This shift in thinking has led to the development of quality improvement programs that involve all employees in the identification and resolution of quality issues.