Quality management|Essay guru
Posted: January 25th, 2023
200 words.
Find a short definition of quality (cite your source)
• How does this definition fit a product or service you have used?
• Identify a product or service you have recently used and discuss how the level of quality made you feel.
SOLUTION
Quality management is a systematic approach to ensuring that products and services meet or exceed customer expectations. It involves the entire organization and includes activities such as setting quality standards, designing and implementing processes to meet those standards, and continuously monitoring and improving performance. The goal of quality management is to improve customer satisfaction and to ensure that the organization’s products and services conform to customer and regulatory requirements. There are several popular quality management frameworks, such as ISO 9001 and Six Sigma, that organizations can use to improve their quality management practices.
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