Sales management |Course hero helper

Posted: February 13th, 2023

Choose ONE of the following questions to answer.  Submit a 1-2 page paper to answer the question. These questions are based on Ch.10, and you should review the Ch.10 text and PowerPoint.

1. You have hired a new Sales Associate, Miguel, and he has been with the company now for one week.  In Miguel’s initial calls with customers and interactions with other employees, you have noticed that he has a harsh tone and does not seem friendly.  You have even received customer and employee complaints.  What action would you take with Miguel?  Miguel asks about his “career” and future with the company.  Define “career” and how you would manage Miguel’s career development.  Explain your thoughts and rationale.

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2. Lydia has worked for you for over three years.  She is normally a good employee, but lately you have noticed that she is leaving work around 4:30pm, even though she is supposed to stay until 5pm.  You have also noticed that she is stretching out her time on projects and her work, taking longer than she normally does.  What action would you take with Lydia?  Lydia asks about her “career” and future with the company.  Define “career” and how you would manage Lydia’s career development.  Explain your thoughts and rationale.

3. You are the Manager for a local 24 hour pharmacy store.  You hired Maria about two months ago as the Night Shift Lead.  Overall her performance has been good.  She has a good manner with customers, and employees respect her.  During the last few weeks, Maria has called in sick a few times, and completely missed her overnight shift.  This has caused a lot of last minute shuffling as you have had to find a back-up for her.  What action would you take with Maria?  Maria asks about her “career” and future with the company.  Define “career” and how you would manage Maria’s career development.  Explain your thoughts and rationale.

Remember choose only ONE of the questions to address in your 1-2 page paper, and to provide an explanation and your rationale for what actions you take.  Reference the Ch.10 and Ch.12 textbook and PowerPoint.

Check your grammar and spelling before submitting, as this is important in the business world.  Include references where used and remember that the majority of your paper should be in your own original thoughts and wording. You will be graded on providing in-depth critical thinking and support for your responses, clearing addressing the assignment objectives and topics in the questions asked, and using correct grammar and spelling so that your paper flows well and can be easily read and understood.  See grading rubric below.

SOLUTION

 

  1. In regards to Miguel’s behavior, it would be important to have a one-on-one meeting with him to discuss the customer and employee complaints that have been received. During this meeting, it would be important to communicate your expectations for professional and friendly interactions with customers and colleagues. I would also provide feedback and coaching on specific instances where his tone was perceived as harsh and provide suggestions for improvement.

As for “career” development, career can be defined as an individual’s progression through various jobs and roles within a company or a specific industry. In terms of managing Miguel’s career development, I would work with him to establish his career goals and aspirations, and help him identify specific steps he can take to achieve those goals. This may include training and development opportunities, assignments or projects that align with his career interests, and regular performance evaluations to track his progress and provide feedback.

  1. With regards to Lydia’s recent behavior of leaving work early and taking longer on projects, it would be important to have a private conversation with her to discuss the situation and understand the reasons behind her behavior. If it’s due to personal or work-related issues, offering support and resources could be a good way to address the problem. If it’s a performance issue, then providing feedback on the specific behaviors and their impact on the team would be necessary.

As for “career” development, I would work with Lydia to assess her strengths, interests, and career goals. I would provide her with opportunities to develop her skills and knowledge in areas that align with her career aspirations, and support her in exploring new roles within the company. Regular performance evaluations and coaching sessions would also be important in tracking her progress and providing feedback.

  1. In regards to Maria’s recent absences and missed shifts, it would be important to have a private conversation with her to understand the reasons behind her behavior. If it’s due to personal or health issues, offering support and resources could be a good way to address the problem. If it’s a performance issue, then setting expectations and consequences for future absences and missed shifts would be necessary.

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