Crisis Communication|Quick homework help
Posted: February 14th, 2023
1. At a minimum, who should be notified during a crisis situation?
2. Describe what is meant by “social gains” in crisis communications?
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SOLUTION
- At a minimum, during a crisis situation, the relevant authorities, stakeholders, and individuals who may be directly impacted should be notified. This may include emergency services, government officials, employees, customers, and the media, among others.
- “Social gains” in crisis communications refer to the positive outcomes that can result from effectively managing a crisis. These gains may include increased trust and credibility with stakeholders, improved reputation, and strengthened relationships with customers, among others. Effective crisis communication can help an organization emerge from a crisis with its reputation intact or even enhanced.
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