explore the business situation that Proctor and Gamble faced and how it was resolved using effective project management|Legit essays

Posted: February 14th, 2023

Due: Midnight Sunday of Unit 6. In this assignment, you will explore the business situation that Proctor and Gamble faced and how it was resolved using effective project management. Refer to the attached documents for the case study and full assignment details and the rubric. The requirements for the assignments are:

• Read the Mini Case Study attached to the assignment.

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• Address the following items based on the reading:

1. List and describe the project team roles.

2. List the stakeholders and why you think they are stakeholders.

3. Identify the key stakeholders.

• The paper must be APA-formatted as a Word document.

• SafAssign will be used to check this assignment for plagiarism. Remember to paraphrase in your own words and do not copy directly.

• The length must be a minimum of two pages, excluding the title and reference pages.

• Include at least one reference.

Refer to the next page for the grading rubric.

Students: Be sure to read the criteria, by which your paper/project will be evaluated, before you write, and again after you write.

CIS213 – Project Management

Mini Case Study – Proctor & Gamble Case Study

Copyright 2022 Post University, ALL RIGHTS RESERVED

Grading Rubric

CRITERIA Deficient Proficient Exemplary 0 – 47 points 48-53 points 54-60 points Stakeholder and Project Team

Two or more stakeholder or project team items from above are not addressed adequately.

One stakeholder or project team item from above is not addressed in sufficient detail.

Stakeholder and project team items detailed above are clearly addressed in sufficient detail.

0-15 points 16-17 points 18-20 points Clear and professional writing and APA format

Errors impede professional presentation; guidelines not followed

Few errors that do not impede professional presentation

Writing and format is clear, professional, APA compliant, and error free

0 – 7 points 8 points 9-10 points Resources No resource or

inappropriate resource

One Appropriate Resource

More than One Appropriate Resource

0 – 7 points 8 points 9-10 points Paper Length Less than 2 pages of

appropriate content. 2 pages of appropriate content.

More than 2 pages of appropriate content.


Behind ONE Of ThE WORld’s bIGGEsT MaNufacTuRERs OvERhauls ITs sysTEMs



2012 PMi Project of the Year aWard finalist


BY Keith jacKson ii


That was the challenge facing Procter & Gamble (P&G), the global con- sumer products company, when it needed to enhance its nearly 20-year-old ordering, shipping and billing software and work processes.

This was no simple IT patch, however: The system served the very heart of P&G’s US$84 billion business. The company knew it had to identify, mitigate and manage any and all risks to the new system.

“This was the equivalent of heart transplant surgery,” says Bruno Pont, P&G associate director of global business services, Geneva, Switzerland.

Covering North America, Europe and 150-plus export markets, the project would directly impact a diverse portfolio of 250,000 products that includes everything from laundry detergent to pharmaceuticals to snacks. In a single day, the IT system typically juggles 18,000 orders shipped to 150,000 retailers on 8,000 trucks—accounting for US$200 million in revenue.

Any glitch would generate unwanted attention and potentially mean a hit to the bottom line.

large systems at the core of even the biggest,

and most successful, businesses sometimes need upgrade projects

fraught with risk. in a single day, the it system typically juggles 18,000 orders shipped to 150,000 retailers on 8,000 trucks—accounting for Us$200 million in revenue.

bruno Pont, left, and francisco fraga, P&G

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1 July 2010: Western Europe pilot: france

the start of soMething neW The original plan called for a simple IT upgrade project, but that changed as P&G leaders recognized the project’s potential to produce more benefits. Implementing a new, more sophisticated system could also help the com- pany minimize lost sales, create efficiencies in the supply chain and drive down costs across the enterprise.

“These were all incredibly important issues that the company needed to address,” says Mr. Pont. “This project provided an excellent opportunity to not only fix an outdated system, but also to move the company forward.”

The P&G project was launched in 2009 with two driving goals: to collect and respond to feedback in real time and thereby create more compelling promo- tions and increase sales, and to identify the best ordering, billing and shipping processes for shipping products to target locations.

To ensure the revamp would align with those business goals, P&G’s global business services group created a project charter that included a business case, project assets, enterprise environmental factors, and a summary milestone schedule and budget.

“We knew it would be a project that would take several years,” says Patrick Arlequeeuw, P&G’s vice president of global business services, Antwerp, Bel- gium. “We spent some time on making the business case: What did we want to get out of it? What were the business capabilities we wanted to have? What is the investment and return needed as such? The interesting part is that the preparation time was almost half the project.”

The team also created a project statement of work that outlined the busi- ness needs and scope description. The overriding message was clear: The sys- tem would protect business continuity, deliver computer cost reduction and improve governance.

WorK this oUt The project was one of the largest in the company’s history, and carried great risk along with the potential for big benefits. The team took a good, long look at what could go right—and wrong.

“We looked at three sources to identify our risks,” explains Francisco Fraga, director of IT, P&G, Cincinnati, Ohio. “First, we really looked at what has gone well or not-so-well in other previous implementations in other companies. So, we really looked externally to learn from those.

“At the point we’d started this project, we’d already done 70 smaller success- ful implementations of the software in the order, shipping and billing area of P&G, so we had a wealth of knowledge internally.

“Finally, we reached out to our retailers, and I personally met with many of our top retailers in North America to understand their own experiences with other vendors that had gone through similar transformations.”

Go to Market Strategy

Operating Strategy

Organization Structure

Work Processes

Information Systems

250,000+ productsPAYMENT US$200 million/day

SHIPMENT 8,000 trucks/day

ORDER 18,000 orders/day




P&g’s dailY ordering, shiPPing and Billing Process

“the interesting part is that the preparation time was almost half the project.” —Patrick arlequeeuw, P&G, antwerp, belgium

















3 7

sight Unseen The P&G team rolled out the transformation of the work process, organization and systems in waves for a given set of geographies (in Western Europe) or customers (in North america).

1 January 2011: u.s. wave 1

1 April 2011: u.s. wave 2; Germany, austria, switzer- land, belgium and holland

1 May 2011: united King- dom and Ireland

1 July 2011: u.s. wave 3: all customer exports and interplant systems

1 October 2011: denmark, finland, Norway, Poland, Portugal, spain and sweden

1 November 2011: Italy


From these discussions, the team identified three major risks: n Loss of business due to an inability to process orders in a timely way n Loss of credibility because of a lack of quality in the shipping process n Loss of sales as competitors took advantage of the transition

To mitigate and manage those risks, P&G introduced a board that included three of P&G’s five regional presidents, along with all 14 of P&G’s business unit presidents.

The move proved vital. Amidst one major acquisition deal, for example, the board identified potential human resourcing issues that could have thrown off the project. To minimize disruptions to the schedule, P&G reallocated staff from other areas of the company.

Given the complexity of the project, P&G also implemented a central technical and project management office team in each region. Local market teams mostly gathered in country head offices, but col- location of big parts of the teams was required for critical weeks such

as training and integrated testing. To build esprit de corps among the team members in more than 50 countries,

leaders implemented networking events when central and local resources were mixed for specific project periods. They also encouraged management visits that featured inspirational speeches, milestone recognition and celebrations for the completion of particular phases.

noW or never With the project encompassing thousands of customers, products and retailers

from small shops to one of its largest global retail partners, the team kept a keen eye out for fea- tures being added. “With a proj- ect like this, it is so easy to add scope,” says Mr. Arlequeeuw.

Looking to keep the project on track, the team established a set of global workshops to refine the scope as the project progressed.

Headed by a business leader, a subject-matter expert and an IT leader, the workshops used techniques such as brainstorm- ing and mind mapping to docu- ment potential gaps in scope. The results allowed for plan- ning, tracking and reporting of any given requirement through- out the project life cycle.

The board also discussed pos- sible project enhancements—and dug deep to see if the potential benefits were actually worth it.

As implementation drew closer, P&G conducted vigorous testing to simu- late the daily order cycle. Once the system was ready, the team executed the rollout in three waves.

To keep things running smoothly, so-called “war rooms” let team members “stay on top of what was going on inside the project and react to anything out of the ordinary,” says Mr. Pont. The goal was to communicate everything that happened on the first day of implementation to other teams across the world.

“This project was all about changing everything with the external world not noticing at all,” says Mr. Pont.

It worked. “One of the things I feel very proud of was how we were able to mitigate

the risks successfully and really be able to have a zero impact on the day-to-day operations of our business and our retailers,” says Mr. Fraga.

Shipping times and customer satisfaction improved with the new system— though to the outside world, it just seemed like business as usual. PM

“at the point we’d started this project, we’d already done 70 smaller successful implementations of the software in the order, shipping and billing area of P&g, so we had a wealth of knowledge internally.” —francisco fraga, P&G, cincinnati, Ohio, usa



Based on the Mini Case Study provided, the project team roles for Proctor and Gamble’s business situation can be described as follows:

  1. Project Sponsor: This role is responsible for providing the necessary resources and support for the project, and ensuring that it aligns with the overall business strategy. In this case, the project sponsor was the Director of Product Supply.
  2. Project Manager: This role is responsible for the overall planning, execution, and control of the project. The project manager for this situation was the Associate Director of Product Supply.
  3. Team Members: The team members are responsible for completing the specific tasks assigned to them and ensuring that they meet the project objectives. In this case, the team members included representatives from different departments within Proctor and Gamble, such as the packaging team, the engineering team, and the manufacturing team.
  4. Stakeholders: These are individuals or groups who have an interest in the project or who may be impacted by its outcome. In this case, the stakeholders included the customers who had placed orders for the new product, as well as the senior leadership team at Proctor and Gamble.
  5. Subject Matter Experts: These are individuals with specialized knowledge or skills relevant to the project. In this case, subject matter experts included individuals with expertise in product design, packaging, and manufacturing.
  6. Steering Committee: This is a group of senior executives responsible for providing guidance and direction to the project team. In this case, the steering committee was composed of the senior leaders within Proctor and Gamble.

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