Posted: February 14th, 2023
Choose a current legal issue in the hospitality field: I choose LGBTQ
– Explain/ Background of the legal issue
– Overview of how the legal issue affects the hospitality industry
– Review of at least one case(law suit) involving the legal issue and hospitality industry
– include your references at the end of the report (No particular format required)
– Minimum 3 pgs double spaced/ maximum 5 pages double spaced
Legal Issue: Discrimination in the Hospitality Industry
Discrimination in the hospitality industry involves treating individuals unfairly or differently because of their race, gender, age, religion, sexual orientation, disability, or other protected status. Discrimination can occur in various forms, including hiring practices, promotions, pay, job assignments, and the provision of services to guests.
The legal issue of discrimination affects the hospitality industry in many ways. For instance, the industry must comply with federal and state laws that prohibit discrimination and provide protection to employees and guests. Failure to comply with these laws can result in lawsuits, costly settlements, negative publicity, and damage to the company’s reputation.
Moreover, discrimination can negatively affect employee morale and productivity, customer satisfaction, and business performance. Discrimination can lead to high turnover rates, low employee engagement, and decreased customer loyalty, which can ultimately impact the company’s bottom line.
One of the most notable discrimination cases in the hospitality industry is the EEOC v. Ruby Tuesday, Inc. In this case, the Equal Employment Opportunity Commission (EEOC) alleged that Ruby Tuesday, a national restaurant chain, violated federal law by discriminating against older workers in hiring and job placement. The EEOC argued that the company had a pattern and practice of discrimination, which included excluding older workers from being hired as servers, hosts, and bartenders. The case was settled in 2017, with Ruby Tuesday agreeing to pay $575,000 to settle the lawsuit and take steps to prevent future discrimination.
This case highlights the importance of compliance with anti-discrimination laws and the consequences of failing to do so. Discrimination not only harms individuals, but it can also damage the hospitality industry’s reputation and financial stability.
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