Explain the value and function of appropriate communication in professional contexts |Legit essays
Posted: February 16th, 2023
Competency
In this project, you will demonstrate your mastery of the following competency:
- Explain the value and function of appropriate communication in professional contexts
Scenario
You are a public information officer (PIO) and you need to create a training on the importance of different forms and styles of communication for various audiences. Using the Project Two scenario PDF provided, create a training that discusses how to communicate with the caller, the male subject, the press, and your department in this situation.
Directions
In your training, you will explore communication with four different audiences: the caller, the male subject, the press, and your department.
For each of these audiences, you will focus on the types of information that can be communicated, how information should be communicated, why it is important to communicate to each audience in a particular way, and how communicating to each group must align with the mission and brand of the organization.
Your assessment of each communication area will be based on how you address each one for all four audiences.
Using the scenario provided, address each of the following:
Audience: The Caller
In 100–150 words, answer the following:
- What types of information can and should be communicated to the caller?
- How should this information be communicated?
- Why is it important to communicate to the caller in a particular way?
- How should your communication with the caller align to the mission and brand of the organization?
Audience: The Male Subject
In 100–150 words, answer the following:
- What types of information can and should be communicated to the male subject?
- How should this information be communicated?
- Why is it important to communicate to the male subject in a particular way?
- How should your communication with the male subject align to the mission and brand of the organization?
Audience: The Press
In 100–150 words, answer the following:
- What types of information can and should be communicated to the press?
- How should this information be communicated?
- Why is it important to communicate to the press in a particular way?
- How should your communication with the press align to the mission and brand of the organization?
Audience: Your Department
In 100–150 words, answer the following:
- What types of information can and should be communicated to your department?
- How should this information be communicated?
- (Hint: You may want to use one of the sample forms provided in the Sage resource below.)
- Why is it important to communicate to your department in a particular way?
- How should your communication with your department align to the mission and brand of the organization?
What to Submit
To complete this project, you must submit the following:
Training Presentation
The training presentation should explain appropriate communication with each audience and should respond to all rubric criteria explained in the directions. The presentation may be delivered in the form of a Word document, PowerPoint presentation, or other visual aid.
Supporting Materials
The following resource(s) may help support your work on the project:
Website: Sage Publishing’s Student Resources: Sample Forms
Choose from the forms included in the Sample Forms section of Sage Publishing’s Student Resources to demonstrate the importance of internal communication processes.
Presentation Template PPT
You may wish to use this template to organize your training presentation.
SOLUTION
Welcome to this training session on the importance of different forms and styles of communication for various audiences. In this training, we will explore the different audiences you may encounter in your role as a public information officer (PIO) and discuss how to communicate effectively with each of them in the given scenario.
Scenario Recap: The scenario provided involves a reported theft at a retail store. The caller reported seeing a male subject stealing items and leaving in a car. As a PIO, you have to communicate with the caller, the male subject, the press, and your department regarding this incident.
- Communicating with the Caller: When communicating with the caller, it is important to be empathetic and professional. Begin by thanking the caller for reporting the incident and assure them that their report will be taken seriously. Ask for any additional details that can help the police in their investigation. Provide the caller with a clear understanding of what they can expect next in terms of follow-up and investigation.
Some tips for communicating with the caller include:
- Use active listening skills to ensure that you fully understand the details of the incident.
- Be patient and avoid interrupting the caller while they are speaking.
- Provide reassurance that their report will be taken seriously and that the police will investigate the matter thoroughly.
- Explain the process for follow-up and investigation and provide a timeline for when they can expect to hear back from the police.
- Communicating with the Male Subject: When communicating with the male subject, it is important to be clear and concise. Avoid making assumptions or accusations and stick to the facts of the incident. Explain the reason for the police investigation and what the subject’s rights are during the investigation process.
Some tips for communicating with the male subject include:
- Be polite and professional in your communication.
- Avoid using accusatory language or making assumptions about the subject’s involvement.
- Explain the reason for the police investigation and what the subject’s rights are during the investigation process.
- Provide information on how the subject can cooperate with the investigation and what the consequences are if they refuse to cooperate.
- Communicating with the Press: When communicating with the press, it is important to be transparent and provide accurate information. Keep in
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