Performance Enhancement|Course hero helper

As the new project manager for Charleston General Hospital’s operations unit, I have identified long wait times at the Emergency Department (ED) as a significant challenge, leading to a high number of patients leaving without being seen (LWBS) and long admission holds in the ED. I have developed a process map to evaluate and suggest a redesign of the current challenges.

The process map starts with the patient’s arrival at the ED and includes the following steps:

1. Triage: A nurse performs an initial assessment to determine the patient’s condition and priority level.
2. Medical screening: A physician evaluates the patient’s medical condition and orders any necessary tests or procedures.
3. Diagnostic tests: If required, diagnostic tests such as blood work or X-rays are ordered and performed.
4. Treatment: The patient receives treatment based on their medical condition.
5. Disposition decision: The physician decides whether to admit the patient or discharge them.
6. Admission or discharge: If admitted, the patient is transferred to a hospital room. If discharged, the patient receives any necessary medication and follow-up instructions.

To improve the flow of operations in the ED and address the challenges of long wait times and LWBS, I propose the following changes:

1. Reducing wait times: The hospital can implement a system where patients are assigned to a specific area based on their condition, such as a fast track area for patients with minor injuries or illnesses. This can help reduce wait times and ensure that patients receive timely care.
2. Streamlining processes: The hospital can use technology to streamline processes, such as automating the triage process and using electronic medical records to reduce paperwork and improve communication between healthcare providers.
3. Staffing adjustments: The hospital can adjust staffing levels to ensure that there are enough healthcare providers to meet patient demand. This can help reduce wait times and improve the quality of care.
4. Discharge planning: The hospital can improve discharge planning by ensuring that patients receive all necessary follow-up instructions and medications before leaving the ED. This can help reduce readmissions and improve patient outcomes.