Working Definitions of Diversity, Equity, and Inclusion|My essay solution
Posted: February 26th, 2023
Prior to completing this assignment, be sure to read Chapter 5 in Brown and Green (2020) and Victor (2017). In addition, view Gardner (2011) and GMCTL UofS (2013). In this week’s Assessing Instructional Needs discussion, you analyzed the need in your chosen organization in Week 2. In this assignment you will analyze the learners for that organization who will benefit from the training or instruction offered to meet the learning need. You may use resources in addition to the course text to gather additional information about your learners. Relevant professional associations might have data about their general membership or other sources, such as the Occupational Outlook Handbook Links to an external site. of the U.S. Bureau of Labor Statistics may be helpful. Prior to beginning work on this assignment, read the Week 3 Instructor Guidance page and review the Grading Rubric. The following webpages may assist you with this assignment:
· ATD Job BankAssociation for Talent Development (ATD) Job Bank Links to an external site.
· International Society for Performance Improvement (ISPI) Featured Jobs Links to an external site.
· International Society for Technology in Education (ISTE) Featured Jobs Links to an external site.
In your paper,
· Write a statement identifying your intended audience for the instruction.
· Describe the audience’s general characteristics (i.e., age, gender, educational level, and physical abilities).
· Describe the prior knowledge and skills needed to begin the instruction (i.e., computer literacy and specific content knowledge).
· Describe the attitude and motivational levels of learners upon entering the instruction (i.e., Are students intrinsically or extrinsically motivated?).
· Describe how the audience may prefer to learn and why.
· Describe how the training will support diversity, equity, and inclusion for employees in the workplace. Use the following DEI definitions Download DEI definitions when completing this section.
· Use sources to support any claims, assertions, or conclusions.
The Conducting a Learner Analysis paper
· Must be three to five double-spaced pages in length (not including title and references pages) and formatted according to APA Style as outlined in the Writing Center’s APA Style Links to an external site.
· Must include a separate title page with the following:
· Title of paper
· Student’s name
· Course name and number
· Instructor’s name
· Date submitted
· For further assistance with the formatting and the title page, refer to APA Formatting for Microsoft Word Links to an external site. .
· Must use at least two scholarly or credible sources in addition to the course text.
· The Scholarly, Peer Reviewed, and Other Credible Sources Links to an external site. table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
· Must document any information used from sources in APA Style as outlined in the Writing Center’s APA: Citing Within Your Paper Links to an external site. guide.
· Must include a separate references page that is formatted according to APA Style as outlined in the Writing Center. See the APA: Formatting Your References List Links to an external site. resource in the Writing Center for specifications.
Working Definitions of Diversity, Equity, and Inclusion
Diversity: Diversity refers to all aspects of human difference, social identities, and social group differences, including but not limited to race, ethnicity, creed, color, sex, gender, gender identity, sexual identity, socio-economic status, language, culture, national origin, religion/spirituality, age, (dis)ability, military/veteran status, political perspective, and associational preferences.
Equity: Equity refers to fair and just practices and policies that ensure all community members can thrive. Equity is different than equality in that equality implies treating everyone as if their experiences are exactly the same. Being equitable means acknowledging and addressing structural inequalities — historic and current — that advantage some and disadvantage others. Equal treatment results in equity only if everyone starts with equal access to opportunities.
Inclusion: Inclusion refers to an academic community where all members are and feel respected, have a sense of belonging, and are able to participate and achieve to their potential. While diversity is essential, it is not sufficient. An academic environment can be both diverse and non-inclusive at the same time, thus a sustained practice of creating inclusive environments is necessary for success.
SOLUTION
The purpose of this paper is to conduct a learner analysis for the training or instruction that was identified as a need in my chosen organization in Week 2’s Assessing Instructional Needs discussion. The training is intended for customer service representatives (CSRs) to improve their communication and problem-solving skills with customers. Intended Audience The intended audience for the instruction is the customer service representatives (CSRs) at the organization. The CSRs are responsible for providing quality customer service and resolving customer complaints. The training is designed to enhance their communication and problem-solving skills to help them meet the needs of customers effectively.
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