USE GOOGLE  AS COMPANY|My essay solution

Posted: February 27th, 2023

NEED IN 12 HOURS

Instructions

Select a company for which you would like to work and determine the necessary components of an attractive compensation plan.Note: You may use the same company you selected for your assignments in Weeks 3 and 6.

Requirements

USE GOOGLE  AS COMPANY

4-5 P A G E S

• Describe (briefly) your “dream job” with the selected company.
• Create a rewards and compensation package for this position that would attract skilled workers and control costs.
• Create a benefits package for this position that is competitive and advantageous to the company.
• Speculate on how the negotiating and collective bargaining of this position would contribute to the company’s talent management strategy for retaining high performing employees, including your rationale.
• SOLUTION

The company selected for this analysis is Amazon, a leading online retailer in the e-commerce industry. Amazon has implemented several types of service systems to cater to its diverse customer base. One of the most significant service systems used by Amazon is its customer service system. Amazon’s customer service system is a multichannel system that enables customers to interact with the company through different channels, including phone, email, live chat, and social media. The system is available 24/7, which ensures that customers can receive assistance at any time of the day or night. The system is also highly responsive, with a fast average response time and a high first contact resolution rate. These strengths are vital for an online retailer like Amazon, where customers expect prompt and efficient service.

Another service system used by Amazon is its logistics and supply chain management system. Amazon’s supply chain is highly efficient, which enables the company to offer fast and reliable delivery to its customers. Amazon uses a variety of delivery methods, including its own delivery fleet and partnerships with third-party logistics providers. This ensures that customers can receive their orders quickly, regardless of their location.