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MGMT 4650 Human Resource Development

Training Project (340 points)

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PROJECT COMPONENTS

1. Executive Summary (20 points) – Due with completed project

· Highlights of the project. Maximum of two pages. Introduces the organization, summarizes the overall “problems,” and explains how this training program has addressed those problems.

1. Training Objectives (20 points) – Due 2/21

· Develop 2-3 training objectives that meet professional standards. See pp. 177-179 and D2L.

1. Lesson Plan and Outline (15 points) – Due 3/14

· Create an appropriate title for the program.

· Describe the overall purpose(s) of the program.

· Create an outline for delivering the program that includes which content/topic is being delivered when, where each objective is being covered in the schedule, etc. See p. 227 for an example, although this example does not include where each objective is covered.

1. Needs Assessment (NA; 15 points) – Due with completed project

· Describe how the needs assessment would have been conducted if you had been able to do a thorough one. Introduce this section with a statement such as, “Due to time constraints, completing a thorough needs assessment was not possible. Team XYZ would have…” Your only method is interviewing the manager, so you will be doing more of a rapid needs assessment in reality.

· Briefly mention the organization, task, and person analysis. Describe the two other NA methods, besides interviewing the manager, you would have used and why. Explain how you would have administered these methods and describe the results you think you would have received. Conclude with a concise explanation of the performance problems/gaps as you understand them. This part will be about a page.

1. Instructor’s Guide (75 points) – Due with completed project; individual component due 3/28.

· All activities, exercises, handouts, visual aids, etc. will be included here in the order provided by the outline you develop.

· Minimums: Two audiovisual aids (PowerPoint, white board, movie clip, props, etc.), one experiential exercise/activity (role play, simulation, game, etc.), and two meaningful handouts for participants (concept map, agenda, recommended resources page, skill application plan, etc.) are required. Doing more than these minimums is fine.

· Each student will choose either the audiovisuals, the exercise, or the handouts as their individual component (100 individual points – not a team effort!). For teams of four people, two students will develop handouts (one will do a concept map and skill application plan; the other will do the agenda and recommended resources page). This portion is due on 3/28. Students will receive feedback in time to collaborate and improve these portions for the final project.

· Reference list: Cite your work and include an APA-style reference list. Any sources used, including images, exercises, etc., to develop this program must be cited within the program and included in the reference list. You must (1) revise/edit/adapt any materials you find in order to include them in your program, (2) identify the original source on the page where it’s used, and (3) include the source in your reference list. The APA-style reference list should be placed after the training evaluation in the program document and before any appendices.

1. Training Evaluation (25 points) – Due with the completed project

· Summarize a plan for how the organization could effectively evaluate this training program should it ever be implemented. Include your rationale. Every objective should be addressed (how/when/etc. the objective would be evaluated). This section should be about a page.

· Develop a realistic and appropriate evaluation that could be used at the conclusion of your program to evaluate two levels/training outcomes for your training program (see pp. 259-266 for more details and examples). Reaction level must be addressed, and teams must choose one other level.

1. Supplemental Material (10 points) – Due with the completed project

· One supplemental document is required (more than one may be used). Include this portion at the end of the project document as an appendix. Supplemental documents include things like a suggested reading list, useful websites for the topic, etc.

Training Delivery Presentation (60 points: 20 team and 40 individual)

Client(s) will determine the date you present (4/4-4/20).

· Every member of the team must participate in delivering a portion of the training program. Teams will deliver 60 minutes of content, concluding with the Q&A portion and evaluation. The presentation must treat the audience as if they are actually participating in the training.

· Criteria for a quality demonstration:

· The relevance of the information to the audience is clear (“what’s in it for me”).

· Learners are engaged and encouraged to interact.

· Communications are clear; instructions are sufficient; presentation skills will be graded individually using a rubric to be shared by 3/28 (no reading to the audience, minimal distractors – pacing, um/ah/nonwords, swaying, etc., enthusiasm/energy, etc.).

· Appropriate professional appearance (graded individually).

· Content is well-organized, accurate, and appropriate given the topic.

· Visual aids/exercises/activities/handouts are relevant and polished/professional.

· Preparation and practice are evident.

DELIVERABLES AND FORMATTING

· An electronic copy is required in D2L.

· Clients will receive an electronic copy on a flash drive or shared drive AND a hard copy in a binder of some sort. Do not spend $$ on professional binding; a notebook is fine, and I have extras if you need one.

· Please use 12-point, Times New Roman font for text (charts, figures, graphics, etc. are your choice).

· 1” margins

· The text within the report must be double-spaced.

· Charts, figures, exercises, tables, etc. are students’ choice in terms of formatting.

IMPORTANT NOTES

· Students are strongly encouraged to create a completely original program. Any sources that are used must be cited/quoted and referenced properly. Remember that phrases of four words or more must be quoted, but paraphrasing is preferred. When an exercise or other source material is adapted for the project, submit the original as a PDF or MS Office file type with your assignment. Submissions that do not properly cite or quote sources will be penalized beyond the scope of this rubric following the MTSU academic conduct policy.

· Your content must be your original work or cited from a quality source. ChatGPT and similar tools are not acceptable. Any content found to be generated by ChatGPT or a similar tool will be considered plagiarized (see the syllabus for details on academic misconduct).

· Students are expected to produce a program that is free of formatting, grammar, and spelling errors. Two points will be deducted for every error (up to 15 errors/30 points). Proofread!

· Following instructions is important. Every component of the project must be completed.

· The project will also be graded based on how well the program addresses the client’s need.

· The project must reflect a team effort. The peer evaluation may result in a severe penalty for students who do not contribute significantly. Students may decide to dissolve the team relationship if one or more students are not contributing equally, meeting deadlines, etc. In these instances, documentation of a minimum of three attempts to correct the behavior are required. Reminders of meetings are not considered attempts to correct the behavior. Documentation may include emails or text messages. The other student(s) must be given at least 48 hours to respond in each of the 3+ attempts. I will follow-up with everyone to verify the communication attempts (document your own engagement and contributions to the project!). If a team dissolves, the separated members will be expected to develop the entire training program and present separately. Likewise, if your peers evaluate your contributions as not meeting expectations, then you will receive a proportionate deduction to your project grade.

PROJECTS AS OF 2/14/23

Ascend Federal Credit Union – Managing for Retention

Community Health Systems – Managing for Retention or Engaging Remote Employees

Federal Reserve – Building Trust or Communicating Across Generations

Middle TN Electric – TBD by Thursday morning

United Way – Leading a Multi-Generational Workforce

#6 Needed?

Student’s Name

Department/ Faculty

Professor’s Name

Course Code & Name

Date.

Company summary

United Way is a global non-profit organization that has been working to improve communities and lives around the world for over a century. The company is renowned for its fundraising efforts and ability to mobilize resources to meet the needs of communities facing challenges. United Way partners with volunteers, donors, and agencies to address social problems such as poverty, homelessness, hunger, and unemployment. The company has over 1,800 local affiliates in more than 40 countries worldwide, allowing them to tailor their approach to the unique needs of each community. United Way focuses on three key areas that are critical to the well-being of individuals and communities: education, health, and financial stability. Their education programs include initiatives to support children and youth from underserved communities in achieving academic success and developing leadership skills. United Way’s health programs are aimed at improving access to healthcare, reducing health disparities, and promoting healthy behaviors. The company’s financial stability programs provide resources and support to help individuals and families achieve financial independence, including workforce development and job training programs.

In order to effectively carry out their mission, United Way recognizes the importance of understanding and leading a multi-generational workforce. The company’s managers and leaders are provided with a training program to gain an understanding of the different values, work styles, communication preferences, and career expectations of Baby Boomers, Generation X, Millennials, and Gen Z. The training program also emphasizes the importance of creating an inclusive workplace and developing effective communication skills to better engage and motivate employees from all generations. By promoting mutual understanding and respect, United Way can create a more harmonious and productive workplace, which is essential to achieving their mission of improving the lives of people in need.

Three Training Objectives

Understanding Generational Differences: The first objective of the training program should be to help the managers and leaders at United Way understand the different generational groups in their workforce. The training should provide insights into the values, work styles, communication preferences, and career expectations of Baby Boomers, Generation X, Millennials, and Gen Z. By gaining this knowledge, the managers and leaders can tailor their leadership style and communication approach to better engage and motivate each generation.

Creating an Inclusive Workplace: The second objective of the training program should be to create an inclusive workplace where all generations feel valued and respected. The training should provide guidance on how to avoid age-based stereotypes and assumptions, and how to promote collaboration and teamwork across generations. The program should encourage dialogue between different generations to help promote mutual understanding and respect.

Developing Effective Communication Skills: The third objective of the training program should be to help the managers and leaders at United Way develop effective communication skills that allow them to communicate clearly and effectively with all generations. The training should focus on developing skills such as active listening, asking open-ended questions, and using different communication channels (e.g., email, instant messaging, social media, etc.) to reach different generations. By improving their communication skills, leaders and by improving their communication skills, leaders and managers can reduce conflicts and misunderstandings, and create a more harmonious and productive workplace.