Develop a customer service training implementation plan,|Legit essays

Scenario

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.

Requirements

Write a 6–7 page paper in which you:

• Justify the use of a needs assessment for your company’s proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies.
• Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
• Justify a selected training method for customer service training.
• Propose two proven ways an organization can motivate employees who have no interest in attending training sessions.
• Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.
  • Make sure that your survey is designed as though you were providing it to participants for completion. Include the survey within the body of your paper.
• Support your propositions, assertions, arguments, or conclusions with at least three credible, relevant, and appropriate sources synthesized in a coherent analysis.
  • Cite each source on your source list at least one time within your assignment.
  • For help with research, writing, and citation, access the library or review library guides.
• Write clearly and concisely in a manner that is well organized, grammatically correct, and free of spelling, typographical, formatting, and/or punctuation errors.

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

• Propose how to create employee training, including a needs assessment, training methods, motivation, implementation plan, and training assessment.

SOLUTION

In today’s highly competitive business environment, excellent customer service is critical for the success of any organization. Companies that prioritize customer service are likely to have satisfied customers who are more likely to return and recommend the company to others. To achieve excellent customer service, companies must invest in their employees through training and development. In this paper, we will discuss the importance of a needs assessment for employee customer service training, develop a customer service training implementation plan, justify a selected training method, propose two ways of motivating employees who have no interest in attending training sessions, and develop a survey to collect feedback from training participants that can be used to improve future training sessions.