Handling Difficult People|Legit essays
Posted: March 8th, 2023
Review the “Handling Difficult People-Interventions” portion of the week 4 lecture. Based on the techniques outlined there, illustrate how you might handle an interpersonal conflict with a fellow team member in the workplace. In your analysis and application, discuss which techniques would be most appropriate or least appropriate in the context of a team meeting and in the context of a private, one-on-one interaction with the team member
SOLUTION
When handling interpersonal conflicts with a team member, it is essential to remain calm and professional while focusing on the problem, not the person. Here are some techniques that you can use to resolve interpersonal conflicts with difficult people in the workplace: Active listening: Listen to the other person’s concerns and feelings without interrupting. Let them express their views and paraphrase what they said to show that you understand.Empathy: Try to understand the other person’s point of view and show empathy towards their concerns.
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