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Posted: December 15th, 2023
Hello,
Please answer the below discussion question and add references at the end of the document in 400 words word document
Support services is a broad category that refers to any team that supports an organization’s IT and business processes. The help desk, for example, is a support services team. Support services are vital when an incident impacts the operational performance of an organization.
Answer the following question(s):
1. What are five types of support services in a typical large organization?
2. Should the same or different support services be available when an incident impacts the operational performance of an organization? Explain your answer.
Fully address the questions in this discussion; provide valid rationale for your choices, where applicable;
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